Frequently Asked Questions
Everything UAE customers ask us about doorstep device repair — pickup, pricing, warranty, parts and payments.
How does the door-to-door repair service work?
Book online or on WhatsApp, and we collect your device from your home or office anywhere in the UAE — free of charge. Our technicians repair it at our service centre and deliver it back to your door, usually within 24 hours. You can track every step on our Track Repair page.
Which areas do you cover?
All 7 Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. Pickup and delivery are free across the UAE.
How long does a repair take?
Most common repairs — screen replacements, battery replacements, charging port fixes — are completed within 24 hours of pickup. Complex repairs such as motherboard or water-damage treatment can take 2–5 days. We confirm the expected time before we start.
How much will my repair cost?
We publish fixed, transparent prices for every device model on our Repair Prices pages. The price you see is the price you pay — no hidden call-out or delivery fees. If your device needs diagnosis first, we quote before any work begins.
Do you use genuine parts?
We use genuine or premium OEM-grade parts for all repairs, and every part we fit is covered by our 90-day warranty. If you prefer a specific part grade, tell us when booking and we will quote accordingly.
What warranty do I get on repairs?
Every repair comes with a 90-day warranty covering the replaced part and the workmanship. If the same fault reappears within 90 days, we collect, re-repair and return your device free of charge. See our Warranty page for full terms.
Is my data safe during the repair?
Yes. Repairs are carried out without accessing your personal data, and we never ask for your passcode unless a function test requires it — and only with your consent. For storage-related repairs we recommend a backup first, and we can guide you through one on WhatsApp.
Which devices and brands do you repair?
Smartphones, tablets and laptops across all major brands — iPhone, Samsung, Huawei, Xiaomi, OnePlus, Google Pixel, iPad, MacBook, Dell, HP, Lenovo and more. If you do not see your model on our price pages, contact us and we will quote it.
How do I pay?
Pay on delivery by cash or card, by bank transfer, or split the cost into instalments with Tabby. You only pay after the repair is done and you have your device back in your hands.
Can I get a same-day repair?
Yes — for most screen and battery repairs booked before mid-afternoon we offer same-day pickup, repair and return in Dubai and Sharjah, subject to parts availability. Mention "express" when booking or on WhatsApp.
What if my device cannot be repaired?
If we diagnose your device and a repair is not possible or not worth the cost, you pay nothing — pickup, diagnosis and return delivery are all free.
How do I track my repair?
Every booking gets a booking number (like MG-2026-000123). Enter it on our Track Repair page to see live status — from pickup to repair to delivery.
Still have a question?
Message us on WhatsApp for an instant answer, or book your repair now — pickup is free anywhere in the UAE.
Related: Warranty policy · Repair prices · Track your repair